DSCallards Support Services
DSCallards work hard to meet the needs of all organisations by offering a number of off-the-shelf Support Services. We serve clients of all sizes from the small to medium enterprise through to the large corporate and government departments. We combine excellent customer service with experienced technical support to deliver a fully managed Support Service. We offer peace of mind for your business critical systems with our guaranteed service levels that can be tailored to meet your business needs.
We offer support for both SAP BusinessObjects Business Intelligence and SAP Crystal Solutions products as well as having our own Application Development Support Service. We also offer Support Services for the HiT, Pervasive and LEADTOOLS range of products.
Key features include:
- Friendly and personable, fully qualified staff
- Performance analysis and problem resolution
- An overview of your software infrastructure provided annually with an overall health score
- State of the art support systems with online call and email logging, monitoring on current calls and ability to view historical data
- No hidden costs or surprise charges. All charges are included in the fixed annual fee
SAP Partner Centre of Expertise (PCoE) - SAP BusinessObjects and SAP Crystal Solutions
DSCallards has proven its ability by demonstrating that its skills and processes are of an extremely high standard and calibre to deliver first class support by gaining the Partner Centre of Expertise (PCoE) certification from SAP. The certification validates that DSCallards’ Support organisation fulfils the requirements needed to provide high quality support services for SAP BusinessObjects solutions in accordance with SAP’s current technical and organisational standards. The certification process reviews a channel partner’s entire support centre, including support staff, support processes and infrastructure.
Click here for full details of our SAP Support options.
Click here for full details of our Out of Hours Support.
Application Development Support
Developer Solutions, a division of DSCallards, offers an established, proven Application Support Service ensuring your business critical applications are maintained and enhanced by high calibre IT and software professionals. Developer Solutions development capabilities span the most widely used technologies, meeting the IT and software needs of clients across many different industries.
Our Application Support Service could leave you with the freedom to plan and develop your future strategic approach knowing that your existing systems are functioning at 100%.
Application Support includes:
- Support for legacy applications
- Skills transfer
- Access control and security
- Application configuration
- Application upgrading and patching
Visit our website here for full details of our Application Development Support Service.